2022 Driving Customer Service to Enhance Results

It might sound simple but driving profitability and growth stems from customer service and satisfaction When it comes to customer service, attitude trumps aptitude. Demonstrating
behaviors of helpfulness, genuine interest, and respect influence customer behavior moving them from indifferent to loyal. And superior customer service entails a series of finely interconnected activities that begin with the customer’s first point of contact and continue through to their next encounter.

Even more challenging, customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet but also exceed these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Upon completion of this program, you will be able to:
• Build customer relationships by incorporating the Four Drivers of Customer Service.
• Maintain a consistently positive attitude by applying Attitude Control Principles.
• Use conversational language to keep the interactions casual and relaxed.
• Manage customer expectations in order to exceed them.
• Implement a customer expectations management process.