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PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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BEGIN:VEVENT
DTSTART:20220203T160000Z
DTEND:20220203T180000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:2022 Driving Customer Service to Enhance Results
DESCRIPTION:It might sound simple but driving profitability and growth stems from customer service and satisfaction When it comes to customer service\, attitude trumps aptitude. Demonstrating\n\nbehaviors of helpfulness\, genuine interest\, and respect influence customer behavior moving them from indifferent to loyal. And superior customer service entails a series of finely interconnected activities that begin with the customer's first point of contact and continue through to their next encounter.\n\n\n\nEven more challenging\, customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet but also exceed these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.\n\n\n\nUpon completion of this program\, you will be able to:\n\n  Build customer relationships by incorporating the Four Drivers of Customer Service.\n\n  Maintain a consistently positive attitude by applying Attitude Control Principles.\n\n  Use conversational language to keep the interactions casual and relaxed.\n\n  Manage customer expectations in order to exceed them.\n\n  Implement a customer expectations management process.
X-ALT-DESC;FMTTYPE=text/html:<span style="font-size:14px\;"><span style="font-family:verdana\;"><span data-sheets-userformat="{&quot\;2&quot\;:769\,&quot\;3&quot\;:{&quot\;1&quot\;:0}\,&quot\;11&quot\;:4\,&quot\;12&quot\;:0}" data-sheets-value="{&quot\;1&quot\;:2\,&quot\;2&quot\;:&quot\;It might sound simple but driving profitability and growth stems from customer service and satisfaction When it comes to customer service\, attitude trumps aptitude. Demonstrating\\r\\nbehaviors of helpfulness\, genuine interest and respect influences customer behavior moving them from indifferent to loyal. And superior customer service entails a series of finely interconnected activities that begin with the customer?s first point of contact and continues through to their next encounter.\\n\\r\\nEven more challenging\, customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet\, but also exceed\, these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.\\n\\nUpon completion of this program\, you will be able to:\\r\\n? Build customer relationships by incorporating the Four Drivers of Customer Service.\\r\\n? Maintain consistently positive attitude by applying Attitude Control Principles.\\r\\n? Use conversational language to keep the interactions casual and relaxed.\\r\\n? Manage customer expectations in order to exceed them.\\r\\n? Implement a customer expectations management process.&quot\;}" style="color: rgb(0\, 0\, 0)\;">It might sound simple but driving profitability and growth stems from customer service and satisfaction When it comes to customer service\, attitude trumps aptitude. Demonstrating<br />\nbehaviors of helpfulness\, genuine interest\, and respect influence customer behavior moving them from indifferent to loyal. And superior customer service entails a series of finely interconnected activities that begin with the customer&rsquo\;s first point of contact and continue through to their next encounter.<br />\n<br />\nEven more challenging\, customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet but also exceed these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.<br />\n<br />\nUpon completion of this program\, you will be able to:<br />\n&bull\; Build customer relationships by incorporating the Four Drivers of Customer Service.<br />\n&bull\; Maintain a consistently positive attitude by applying Attitude Control Principles.<br />\n&bull\; Use conversational language to keep the interactions casual and relaxed.<br />\n&bull\; Manage customer expectations in order to exceed them.<br />\n&bull\; Implement a customer expectations management process.</span></span></span>
LOCATION:Virtual Zoom
UID:e.9269.180
SEQUENCE:3
DTSTAMP:20260501T233445Z
URL:https://www.pmsmca.com/events/details/2022-driving-customer-service-to-enhance-results-180
END:VEVENT

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