Jay Baer teaches businesspeople how to turn their customers into more customers. A founder of five, multi-million dollar companies, Jay delivers highly customized, engaging keynote presentations on word of mouth, marketing, customer experience, and customer service. His consulting firm, Convince & Convert, provides strategic counsel to the world’s most iconic brands like Caterpillar, Oracle, 3M, Adidas, and The United Nations. The best-selling author of six books, Jay was recently inducted into the Professional Speaker Hall of Fame and the Word of Mouth Marketing Hall of Fame. He is also the host of the award-winning Social Pros podcast.
Coveted Customer Experience is a fast-paced, dynamic, inspirational, and hilarious presentation that shows you how to gain and keep more customers by improving on the three things that really matter to your customers.
Learning Objectives:
Why customer experience is the fastest route to growth
When customer experience stops and customer service stops
The 3 elements of your business that are non-negotiable for your customers, and where they’ll give you a pass
What customers really expect from your business category, and how to exceed it (without spending a fortune)
Specific, concrete plans you can put into practice tomorrow that will create a customer experience worth coveting, that produces big results
You’ll be entertained and inspired by a minimum of 9 relevant, customized (and often hilarious) examples and case studies
Thursday Jun 25, 2020
10:00 AM - 11:00 AM CDT
Via Zoom.
After you register the link will be sent to your email.
Free for PMSMCA Members.
Amalia Schroeder
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11001 W. Plank Court, Suite 100, Wauwatosa, WI 53226 – (414) 543-7622 – info@pmsmca.com