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SUMMARY:2020 - Jay Baer - Coveted Customer Experience: How to Grow Your Business by Focusing on 3 Things Your Customers Truly Care About (ONLINE)
DESCRIPTION:Jay Baer teaches businesspeople how to turn their customers into more customers. A founder of five\, multi-million dollar companies\, Jay delivers highly customized\, engaging keynote presentations on word of mouth\, marketing\, customer experience\, and customer service. His consulting firm\, Convince & Convert\, provides strategic counsel to the world's most iconic brands like Caterpillar\, Oracle\, 3M\, Adidas\, and The United Nations. The best-selling author of six books\, Jay was recently inducted into the Professional Speaker Hall of Fame and the Word of Mouth Marketing Hall of Fame. He is also the host of the award-winning Social Pros podcast.\n\n \nCoveted Customer Experience is a fast-paced\, dynamic\, inspirational\, and hilarious presentation that shows you how to gain and keep more customers by improving on the three things that really matter to your customers.\n \n\nLearning Objectives: \n\n\n \n Why customer experience is the fastest route to growth\n \n \n When customer experience stops and customer service stops\n \n \n The 3 elements of your business that are non-negotiable for your customers\, and where they'll give you a pass\n \n \n What customers really expect from your business category\, and how to exceed it (without spending a fortune)\n \n \n Specific\, concrete plans you can put into practice tomorrow that will create a customer experience worth coveting\, that produces big results\n \n \n You'll be entertained and inspired by a minimum of 9 relevant\, customized (and often hilarious) examples and case studies
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\n\nJay Baer teaches businesspeople how to turn their customers into more customers. A founder of five\, multi-million dollar companies\, Jay delivers highly customized\, engaging keynote presentations on word of mouth\, marketing\, customer experience\, and customer service. His consulting firm\, Convince &\; Convert\, provides strategic counsel to the world&rsquo\;s most iconic brands like Caterpillar\, Oracle\, 3M\, Adidas\, and The United Nations. The best-selling author of six books\, Jay was recently inducted into the Professional Speaker Hall of Fame and the Word of Mouth Marketing Hall of Fame. He is also the host of the award-winning Social Pros podcast.
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Coveted Customer Experience is a fast-paced\, dynamic\, inspirational\, and hilarious presentation that shows you how to gain and keep more customers by improving on the three things that really matter to your customers.
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Learning Objectives: \;
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Why customer experience is the fastest route to growth
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When customer experience stops and customer service stops
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The 3 elements of your business that are non-negotiable for your customers\, and where they&rsquo\;ll give you a pass
\n \n - \n
What customers really expect from your business category\, and how to exceed it (without spending a fortune)
\n \n - \n
Specific\, concrete plans you can put into practice tomorrow that will create a customer experience worth coveting\, that produces big results
\n \n - \n
You&rsquo\;ll be entertained and inspired by a minimum of 9 relevant\, customized (and often hilarious) examples and case studies
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