2017 Customer Service Excellence with Mark Matteson
Mark started as Service Technician in 1976, with successful sales techniques is now an inspirational speaker, consultant to HVAC service companies, distributors, manufactures and an international author.
Program topics include:
- Empathy vs Sympathy
- Active listening
- Asking open ended question
- It costs $1 to keep a customer, $7 to get a new one
- Explaining the repair
- How to deal with angry customers
Date and Time
Tuesday Apr 4, 2017
7:30 AM - 11:30 AM CDT
7:30am-11:30am
Location
PMC/SMACCA Office
11001 W Plank Ct, Suite 100
Wauwatosa, WI 53226
Fees/Admission
$15pp: Member
$25pp: Non - Member
Contact Information
Amalia Scherer
Send Email
Printed courtesy of www.pmsmca.com – Contact the PMSMCA - Plumbing Mechanical Sheet Metal Contractors' Alliance for more information.
11001 W. Plank Court, Suite 100, Wauwatosa, WI 53226 – (414) 543-7622 – info@pmsmca.com