BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20170404T123000Z
DTEND:20170404T163000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:2017 Customer Service Excellence with Mark Matteson
DESCRIPTION:Mark started as Service Technician in 1976\, with successful sales techniques is now an inspirational speaker\, consultant to HVAC service companies\, distributors\, manufactures and an international author. \n\n\n\nProgram topics include:\n\n- Empathy vs Sympathy\n\n- Active listening\n\n- Asking open ended question \n\n- It costs $1 to keep a customer\, $7 to get a new one\n\n- Explaining the repair\n\n- How to deal with angry customers
X-ALT-DESC;FMTTYPE=text/html:Mark started as Service Technician in 1976\, with successful sales techniques is now an inspirational speaker\, consultant to HVAC service companies\, distributors\, manufactures and an international author.&nbsp\;<br />\n<br />\n<strong><u>Program topics include:</u></strong><br />\n- Empathy vs Sympathy<br />\n- Active listening<br />\n- Asking open ended question&nbsp\;<br />\n- It costs $1 to keep a customer\, $7 to get a new one<br />\n- Explaining the repair<br />\n- How to deal with angry customers
LOCATION:PMC/SMACCA Office 11001 W Plank Ct\, Suite 100 Wauwatosa\, WI 53226
UID:e.9269.47
SEQUENCE:3
DTSTAMP:20260506T203814Z
URL:https://www.pmsmca.com/events/details/2017-customer-service-excellence-with-mark-matteson-47
END:VEVENT

END:VCALENDAR