2017 Customer Service Excellence with Mark Matteson
Mark started as Service Technician in 1976, with successful sales techniques is now an inspirational speaker, consultant to HVAC service companies, distributors, manufactures and an international author.
Program topics include:
- Empathy vs Sympathy
- Active listening
- Asking open ended question
- It costs $1 to keep a customer, $7 to get a new one
- Explaining the repair
- How to deal with angry customers
Date and Time
Tuesday Apr 4, 2017 7:30 AM - 11:30 AM CDT
April 4, 2017.
7:30am-11:30am
Location
PMC/SMACCA Office
11001 W Plank Ct, Suite 100
Wauwatosa, WI 53226