PMC/SMACCA is offering a 4‐hour program dedicated to Customer Service Skills for the Service Technician. During the program, Butch Dee will address communication skills that help make the tech more effective on the job with the customer and service department.
PROGRAM DETAILS
Making a positive first impression with customers
Establishing and building a rapport with customers
Understanding the importance of customer service and how it fits into the daily routine
Knowing customers
Customer service facts
Customer perception of the value provided
Communicating effectively with the customer with a focus on listening, speaking, reading and writing
The importance of verbal and non‐verbal communication skills
How to ask appropriate questions
Program Presented by Butch Dee
* UA Customer Service Instructor for Local 449; Certified UA Instructor
* UA STAR HVAC Service Journeyman; 27 years in the trade working for Ruthrauff Service
* Co-Produced 2 Customer Service Training Video Series for UA Commercial & Residential Service Tech
* Served 20 years as Fire Chief for South Baldwin Volunteer Company
Thursday Mar 10, 2016
4:00 PM - 8:00 PM CST
Thursday, March 10, 2016 (from 4:00 p.m. to 8:00 p.m.)
Held at the PMC/SMACCA Milwaukee Offices
11001 West Plank Court, Suite 100, Wauwatosa, WI 53226
FREE Registration for PMC/SMACCA Members and those Signatory to Local #18, Local #75 and Local #601
$25 Registration Fee for each NECA & ACEA member
Prior to implementation of online registration, please use this form.
Printed courtesy of www.pmsmca.com – Contact the PMSMCA - Plumbing Mechanical Sheet Metal Contractors' Alliance for more information.
11001 W. Plank Court, Suite 100, Wauwatosa, WI 53226 – (414) 543-7622 – info@pmsmca.com