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BEGIN:VEVENT
DTSTART:20160310T220000Z
DTEND:20160311T020000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:2016 Customer Service Program for Service Technicians
DESCRIPTION:PMC/SMACCA is offering a 4 hour program dedicated to Customer Service Skills for the Service Technician. During the program\, Butch Dee will address communication skills that help make the tech more effective on the job with the customer and service department.\n\n\n\nPROGRAM DETAILS\n\n  Making a positive first impression with customers\n\n  Establishing and building a rapport with customers\n\n  Understanding the importance of customer service and how it fits into the daily routine\n\n  Knowing customers\n\n  Customer service facts\n\n  Customer perception of the value provided\n\n  Communicating effectively with the customer with a focus on listening\, speaking\, reading and writing\n\n  The importance of verbal and non verbal communication skills\n\n  How to ask appropriate questions\n\n\n\nProgram Presented by Butch Dee\n\n* UA Customer Service Instructor for Local 449\; Certified UA Instructor\n\n* UA STAR HVAC Service Journeyman\; 27 years in the trade working for Ruthrauff Service\n\n* Co-Produced 2 Customer Service Training Video Series for UA Commercial & Residential Service Tech\n\n* Served 20 years as Fire Chief for South Baldwin Volunteer Company
X-ALT-DESC;FMTTYPE=text/html:PMC/SMACCA is offering a 4&#8208\;hour program dedicated to Customer Service Skills for the Service&nbsp\;Technician. During the program\, Butch Dee will address communication skills that help make the tech&nbsp\;more effective on the job with the customer and service department.<br />\n<br />\n<strong>PROGRAM DETAILS</strong><br />\n&#61623\; Making a positive first impression with customers<br />\n&#61623\; Establishing and building a rapport with customers<br />\n&#61623\; Understanding the importance of customer service and how it fits into the daily routine<br />\n&#61623\; Knowing customers<br />\n&#61623\; Customer service facts<br />\n&#61623\; Customer perception of the value provided<br />\n&#61623\; Communicating effectively with the customer with a focus on listening\, speaking\, reading and writing<br />\n&#61623\; The importance of verbal and non&#8208\;verbal communication skills<br />\n&#61623\; How to ask appropriate questions<br />\n<br />\n<strong><span style="color: black\;"><span style="font-family: calibri\,sans-serif\;"><span style="font-size: 14pt\;">Program Presented by Butch Dee</span></span></span></strong><br />\n<span style="color: black\;"><span style="font-family: calibri\,sans-serif\;"><span style="font-size: 11pt\;">* UA Customer Service Instructor for Local 449\; Certified UA Instructor</span></span></span><br />\n<span style="color: black\;"><span style="font-family: calibri\,sans-serif\;"><span style="font-size: 11pt\;">* UA STAR HVAC Service Journeyman\; 27 years in the trade working for Ruthrauff Service</span></span></span><br />\n<span style="color: black\;"><span style="font-family: calibri\,sans-serif\;"><span style="font-size: 11pt\;">* Co-Produced 2 Customer Service Training Video Series for UA Commercial &amp\; Residential Service Tech</span></span></span><br />\n<span style="color: black\;"><span style="font-family: calibri\,sans-serif\;"><span style="font-size: 11pt\;">* Served 20 years as Fire Chief for South Baldwin Volunteer Company</span></span></span><br />\n&nbsp\;
LOCATION:Held at the PMC/SMACCA Milwaukee Offices 11001 West Plank Court\, Suite 100\, Wauwatosa\, WI 53226
UID:e.9269.25
SEQUENCE:3
DTSTAMP:20260507T111418Z
URL:https://www.pmsmca.com/events/details/2016-customer-service-program-for-service-technicians-25
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