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BEGIN:VEVENT
DTSTART:20230314T140000Z
DTEND:20230315T033000Z
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SUMMARY:2023 Managing Customer Expectations
DESCRIPTION:It is a simple truth: customers continue to do business with organizations that deliver on what they promise. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way.\n\n\n\nIn this session\, you will examine and practice ways you can exceed your customers' expectations by setting\, monitoring\, and influencing their expectations.\n\n\n\nSession Objectives:\n\n\n\nDetermine the core meaning of the expectations of customers\n\nLearn how to hold the crucial "setting expectations" conversations with your customers\n\nUse Dale Carnegie Principles to close the gap between customer expectations and reality\n\nUncover a model to handle difficult conversations when expectations are not being met
X-ALT-DESC;FMTTYPE=text/html:<br />\n<span style="font-size:16px\;"><span style="color:#000000\;"><span data-sheets-userformat="{&quot\;2&quot\;:15299\,&quot\;3&quot\;:{&quot\;1&quot\;:0}\,&quot\;4&quot\;:{&quot\;1&quot\;:2\,&quot\;2&quot\;:16777215}\,&quot\;9&quot\;:0\,&quot\;10&quot\;:0\,&quot\;11&quot\;:4\,&quot\;12&quot\;:0\,&quot\;14&quot\;:{&quot\;1&quot\;:2\,&quot\;2&quot\;:0}\,&quot\;15&quot\;:&quot\;Arial&quot\;\,&quot\;16&quot\;:10}" data-sheets-value="{&quot\;1&quot\;:2\,&quot\;2&quot\;:&quot\;It is a simple truth: customers continue to do business with organizations that deliver on what they promise. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way.\\n\\nIn this session\, you will examine and practice ways you can exceed your customers' expectations by setting\, monitoring\, and influencing their expectations.\\nSession Objectives:\\n\\nDetermine the core meaning of the expectations of customers\\nLearn how to hold the crucial \\&quot\;setting expectations\\&quot\; conversations with your customers\\nUse Dale Carnegie Principles to close the gap between customer expectations and reality\\nUncover a model to handle difficult conversations when expectations are not being met&quot\;}" style="font-family: Arial\;">It is a simple truth: customers continue to do business with organizations that deliver on what they promise. You have far more potential to develop long lasting relationships and future business success by managing customer expectations in a consistent way.<br />\n<br />\nIn this session\, you will examine and practice ways you can exceed your customers&#39\; expectations by setting\, monitoring\, and influencing their expectations.<br />\n<br />\n<strong>Session Objectives:</strong><br />\n<br />\nDetermine the core meaning of the expectations of customers<br />\nLearn how to hold the crucial &quot\;setting expectations&quot\; conversations with your customers<br />\nUse Dale Carnegie Principles to close the gap between customer expectations and reality<br />\nUncover a model to handle difficult conversations when expectations are not being met</span></span></span>
LOCATION:Virtual Zoom
UID:e.9269.246
SEQUENCE:3
DTSTAMP:20260501T092653Z
URL:https://www.pmsmca.com/events/details/2023-managing-customer-expectations-246
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